Shared Services journey for the Investment Banking Industry, in the last 10 years has been possible by embracing technology that helped in the tectonic shift from cost to value arbitrage.
As the conventional lever of cost arbitrage fades away rapidly, Shared Services that don’t adapt and re-model themselves will perish very fast.
The biggest advantage for a country like India is the richly diverse, overqualified and underutilized talent pool. This is a huge opportunity for Shared Services as it can re-model, and greatly amplify its value proposition by leveraging Technology and Analytics. The impact of this will be far beyond the stereo type of cost, thereby opening up infinite value accretion possibilities.
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