The location-based configuration of GCCs (Global Capability Centers) that the world was well versed with became outdated with the outbreak of the pandemic last year.
READ MORE
Sumit Mitra is a versatile senior executive and board member with over 20 years’ experience in outsourcing, P&L management, client management and business transformation.
READ MORE
Startek is global business process management services provider and a leader in implementing new-age CX solutions. The company specializes in creating digitally integrated customer experiences
READ MORE
The shared services model has come a long way in the last three decades. While it started in India as a pure play cost arbitrage program, it has now evolved a robust, fully integrated
READ MORE
Customer experience is a criticalmission statement for any successful business. Very often customer experience is influenced by the usability and accessibility
READ MORE
Shared-service organizations have matured over the years to increase the value of the services delivered to the business. Whilst, cost arbitrage seems to be an evident edge, accruement
READ MORE
“When the winds of change blow, leaders have two options: either build walls or build windmills”, says an ancient proverb. Either way, they would be right, but the trajectories of their decisions
READ MORE
Security is a high priority for most organizations. A string of high priority breaches has highlighted the threat that all organizations face in the modern digital world.
READ MORE
Tata AutoComp Systems, promoted by the Tata Group, provides products and services to the Indian and Global automotive OEMs as well as Tier 1 suppliers.
READ MORE
SSF India is an Industry forum (setup in the Year 2011) run ‘by practitioners for practitioners’ with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM).
D-75, Upper Ground Floor, Opp. PNB Bank, Malviya Nagar, New Delhi-110017
+91-11-4650 1333, +91 73032 44077
