The Business Services Technology organizations in Global India are at an ‘inflection point’ of a significant growth opportunity as digital technologies replace the traditional technologies.
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“You’ve got to start with the customer experience and work back toward the technology, not the other way around.”
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Rethinking Mind-Sets and Embedding Change Principles Into the Business Ethos to Thrive in Turbulent Times.
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It is about achieving excellence in everything that an organization does including leadership, strategy, customer focus, information management, people and processes.
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Even after the advent of Information Technology, organization structures continue to be Function based – Sales, Production, Finance, Supply Chain or HR etc.
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Globally, there are many models to capture, compare and classify the strengths of global BPO Players in verticals and functional processes.
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SSF India is an Industry forum (setup in the Year 2011) run ‘by practitioners for practitioners’ with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM).
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