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Capability Frameworks & Models




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    3 ‘I’ Framework

    3 ‘I’ Framework for Competitive Edge – A Useful Capability Framework for HR Transformation

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    PMM Model

    Moving Towards Continuous Value Delivery Through Process Maturity – An Innovative Model designed By Practitioners For Practitioners

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    ACT Framework

    Future Ready, Not Future Shock – The Agenda for GBS Centres to ‘get set’ for Future Readiness

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    Business Services at Cross Roads
    The Big Shift from ITeS (Technology Enabled) to ITiS (Technology Integrated)

    Sanjay Gupta

    The world is getting more complex by each passing day. Running businesses or independent business units was once an art – only those who ‘had’ it could do it.

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    Moving Towards Continuous Value Delivery Through Process Maturity
    An Innovative Model Designed by Practitioners for Practitioners

    Most organizations globally face pressures to gain and retain competitive advantage by identifying cost cutting opportunities, improving quality, reducing turnaround time and enhancing customer experience.

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    Innovating to Excel
    A Versatile Partnership Between Innovation and Performance

    Anand Maheshwari

    Few decades ago, by evolving and adapting to a collaborative supply chain, the Manufacturing Industry transformed itself and created strategically differentiated business models.

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    3 ‘I’ Framework for Competitive EdgeA Useful Capability Framework for HR Transformation

    In the modern world of acute competition, a typical paradox is that no two products in the market are exactly the same and yet they are all the same.

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    Future Ready, Not Future Shock
    The Agenda for GBS Centres to ‘Get Set’ for Future Readiness

    Ravi S Ramakrishnan

    Business will change in the next 10 years much more than the past two decades, and humanity will change in the next 20 years more than in all of human history.

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    Demystifying DxQ
    Executing Digital Transformation

    Ravi S Ramakrishnan

    “When the digital transformation is done right, it’s like a caterpillar turning into a butterfly,but when done wrong, all you have is a really fast caterpillar.”

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About Shared Services Forum


SSF India is an Industry forum (setup in the Year 2011) run ‘by practitioners for practitioners’ with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM).

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