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    Crossing the Rubicon

    In this day and age, while India has attained centre stage in many global arenas, such as IT and Business Services, it is quite common to have expats from many developed nations stationed in the India offices of their global corporates.

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    Think Big, Start Small
    How RPA & AI will Build the Nextgen Shared Service Centres (SSCs)

    Vartul Mittal

    In scientific terms, AI is a backend algorithm that programs machines to emulate and extend human behaviour and actions.

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    North Star and a Successful Transformational Journey
    Setting-Up a Shared Services Organization

    Deepak Kumbhat

    My son is a 14-year-old, studying in 10th standard in school. He is due to select his elective subjects as he graduates to 11th in few months from now.

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    Crossing the Rubicon
    From Dream to Reality in Global Business Services

    Harry Robertson

    Harry Robertson laid the foundation for an entirely new industry segment in India employing ~800K employees, with indirect employees of 2 to 3 Mn.

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    The Journey Towards Automation in Finance
    A Step Towards Unbounded Possibilities

    Geeta Degaonkar

    The service industry is evolving very fast, and technology has been its biggest boon.

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    D-Cap (Dedicated Captive) Model

    Innovating to Excel – Co-Creating Value by Business Process Transformation

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    People Practices Framework (PPF)

    For Effective Employee Engagement Resulting in Enhanced Performance

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    Partnership Excellence Framework (PEF)

    Power of Relationships – Partnership Excellence Framework

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    Centum Model

    Moving from Business Services Management (BPM) to Enterprise Service Management (ESM) with CENTUM

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About Shared Services Forum


SSF India is an Industry forum (setup in the Year 2011) run ‘by practitioners for practitioners’ with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM).

Get In Touch With Us

Shared Services Forum

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+91-11-4650 1333, +91 73032 44077

publication@sharedservicesforum.in

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