The Covid-19 pandemic has spread with alarming speed, infecting millions and bringing economic activity to a near-standstill, as countries imposed tight restrictions on movements
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Many organizations, especially those having a monopolistic or dominant market share, tend to develop a culture of “Continuous Crisis Management” – a rather negative culture which results
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The location-based configuration of GCCs (Global Capability Centers) that the world was well versed with became outdated with the outbreak of the pandemic last year.
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Sumit Mitra is a versatile senior executive and board member with over 20 years’ experience in outsourcing, P&L management, client management and business transformation.
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This year has been historic. Maybe for the first time in the history of mankind has the entire world seen such unprecedented even as the Covid-19 pandemic. The unprecedented part is both in its intensity as well as in its reach.
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Startek is global business process management services provider and a leader in implementing new-age CX solutions. The company specializes in creating digitally integrated customer experiences
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The shared services model has come a long way in the last three decades. While it started in India as a pure play cost arbitrage program, it has now evolved a robust, fully integrated
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Customer experience is a criticalmission statement for any successful business. Very often customer experience is influenced by the usability and accessibility
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Shared-service organizations have matured over the years to increase the value of the services delivered to the business. Whilst, cost arbitrage seems to be an evident edge, accruement
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SSF India is an Industry forum (setup in the Year 2011) run ‘by practitioners for practitioners’ with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM).
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