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    The Digital Metamorphosis

    During our school life, we have heard the term metamorphosis often. It is usually used to describe the rather dramatic change of form of simple animals after their embryonic stage. Caterpillars undergo metamorphosis and transform

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    Designing Processes to Gift a Life
    The Human Face of BPM Industry

    K Ramesh

    The discipline, rigour, efficiency and effectiveness that fundamentally underpin BPM are equally applicable to areas outside of business.

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    A Transformational Journey…
    From Shared Services to Business Solutions

    Mahesh Krishnamoorthy

    Since 2002, Mahindra Integrated Business Solutions (MIBS) has been an internal department of Mahindra & Mahindra catering to M&M and some group companies.

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    The Digital Metamorphosis
    Transitioning Successfully

    Ravi S Ramakrishnan

    The Business Services Technology organizations in Global India are at an ‘inflection point’ of a significant growth opportunity as digital technologies replace the traditional technologies.

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    A Shared Services Journey…
    From Conception to Culmination

    Narendrra V Arora

    Post sale of its domestic formulations business to Abbott, the senior leadership of Piramal Enterprises (PEL) deliberated upon the company’s vision & focus areas for future growth.

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    The Business of Customer Experience

    Customer is king! We have been saying this for ages now. The great philosopher Chanakya agreed with it in 4th century BCE. Mahatma Gandhi is supposed to have said it while still in Africa. Even PM Modi said it while introducing the GST bill

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    Fast Forward to the Future
    Reshaping the Capability Development Agenda of the BPM Industry

    Sanjay Dutt

    Organization are operating in an environment where multi-dimensional shifts are a reality.

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    Effective Purchase to Pay Process
    Achieving Business Results with Effective Ecosystem Management

    Pravin Purang

    Organizations are in a constant state of flux of change to gain market share, increase profitability, and streamline operations.

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    Finance Transformation Through Shared Services Strategy
    From Dream to Reality in Global Business Services

    Joydeb Chatterjee

    This journey is of an Indian family owned, professionally managed, multi locational, multi segment, global listed manufacturing conglomerate.

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About Shared Services Forum


SSF India is an Industry forum (setup in the Year 2011) run ‘by practitioners for practitioners’ with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM).

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Shared Services Forum

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+91-11-4650 1333, +91 73032 44077

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